Rock & Bus
Party bus travel to concert venues and festivals
Rock & Bus Terms And Conditions
The following terms and conditions apply to all Rock & Bus travel.
RESERVATIONS, FARES AND REFUND POLICY:
- All reservations provide round trip (or one way) transportation on a charter bus from the reserved departure city to the destination city.
- All one-way or round-trip tickets for travel are fully refundable for any reason until the cutoff date 7 days before the start date of the event (except event tickets; see below)
- Rock & Bus's refund policy only applies to tickets purchased for travel to or from an event and do not apply to event tickets which are NON-REFUNDABLE.
- All reservations must be made online or on the phone. All payments must be made using a valid credit card or Pay Pal (please refer to Pay Pal’s terms and conditions) No cash or checks will be accepted.
- Tickets are transferable up until time of travel but passenger must contact Rock & Bus to provide new passenger details.
- Rock & Bus will depart at its regularly scheduled time. It is a passenger’s responsibility to board the bus at a designated time. Under no circumstance will Rock & Bus be responsible or liable for any passenger that does not board the bus before departure.
- While Rock & Bus strives to offer competitive rates, all fares are based on departure city, destination, date and time of booking. Not all fares are eligible for discounts. Fares may be subject to additional charges.
- A valid photo I.D. is required to board the bus.
CANCELATION POLICY AND DISRUPTIONS TO SERVICE
- Rock & Bus reserves the right to cancel or modify any schedule at its sole discretion. When possible, Rock & Bus will provide advance notice of cancellation or modification.
- Rock & Bus will not be responsible for delays caused by breakdowns, accidents, road conditions, weather or any other conditions beyond the carrier’s control, including strikes, or cancellation to due low demand for a particular route.
- Rock & Bus does not guarantee to arrive at or depart from any specific point at a particular time.
- Rock & Bus reserves the right to transfer passengers from one bus to another, en route.
- Rock & Bus utilizes third-party operators for transportation to and from events, and reserves the right to change operators at any time.
THIRD PARTY EVENTS
- As an additional service, Rock & Buss sometimes offers event tickets through our website. These event tickets are offered directly from a third-party or venue and additional fees, including a transaction may be associated with the purchase.
- We are not responsible for event cancellations, delays and/or postponements due to weather conditions or any other conditions.
- Under no circumstances, will Rock & Bus refund event tickets.
- If an event has an inexact end time, the bus will attempt to stay until the official end time of the event whenever possible. In the event that state and/or federal regulations limit driver on-duty time, Company Bus reserves the right to depart early from an event or venue to be in compliance with state and federal guidelines.
MINORS AND PASSENGERS UNDER TWENTY-ONE (21).
- The minimum age to ride the bus is thirteen (13). Proof of age and an additional parental release may be required.
- Using a credit or debit card to reserve for minors under the age of eighteen (18), is deemed as the cardholder giving consent to travel with Rock & Bus under all the terms herein
- If it is determined, at any time, that any minor(s) or underage passenger(s) possess or have consumed alcohol or an illegal substance, Rock & Bus reserves the right to remove such passenger and a parent or guardian will be required to pick up the minor.
- Under no circumstances does Rock & Bus assume any liability for underage drinking or removal of passengers who have violated the above rules, on its charter buses.
PASSENGER CONDUCT, PERSONAL PROPERTY & MISCELLANEOUS RULES
- Passengers are liable for any damage or clean-up fees caused by his or her actions including but not limited to damage to windows, seats, audio visual equipment, lavatories.
- Rock & Bus is not liable for any personal injuries caused by a passenger’s negligence or recklessness towards himself, herself or others.
- Company Bus is not responsible for any lost, stolen, or damaged items or baggage left on the bus or brought onto or off the bus.
- Passengers are responsible for placing bags into the baggage bin and retrieving it at their destination.
- Rock & Bus does not allow transportation of weapons of any kind or any material that would be classified by the Department of Transportation (DOT) as a hazardous material. (Acids, ammunition, explosives, firearms or all types, fireworks, flammable liquids, hazardous materials, poisons, radioactive materials, etc.)
- If a passenger mistakenly leaves something on the bus, Rock & Bus can often direct the passenger to the bus operator’s lost and found.
- Smoking is prohibited aboard the bus, in accordance with State and Federal regulations.
- Dogs, cats, bird or other animals will not be transported. A service animal will be permitted to travel with a passenger at no additional charge.
- Not all buses are wheelchair accessible. Please contact Rock & Bus for specific information regarding accessibility.
- Alcohol consumption is permitted on most buses, unless otherwise noted, Under no circumstances is underage consumption of alcohol permitted on Rock & Bus buses. Rock & Bus reserve the right to remove passengers who do not comply with underage drinking regulations.
- Rock & Bus reserves the right to refuse transportation to a passenger who is under the influence of drugs or alcohol, poses a threat or danger to other passengers, refuses to permit a search of his or her person or property for weapons, who fails to provide valid photo identification upon request, or who refuses to comply with any lawful rule or regulation. Such persons may be removed from the bus, along route, without any liability to Company Bus. No refunds will be issued to passengers removed.
- Rock & Bus reserves full control and discretion to assign or change seating of passengers at any time, during the trip, for any lawful reason.
These terms and conditions may be changed at any time at our sole discretion, without prior notice.
Please do not hesitate to contact us if you have any questions.